31 Mar 2020

IDG pushed for the app companies to provide financial assistance to drivers who are told by a licensed medical professional to stay home and self-isolate due to the COVID-19 pandemic. The app companies have different policies about eligibility and required documentation. 

According to the CDC, you should stay home if you are SICK or if you are over 60 or if you have heart disease, lung disease, diabetes, or other serious health issues. To apply for sick pay:


  1. GET A DOCTORS NOTE.  You can do this by calling your doctor or using our FREE telemedicine benefits to connect with a doctor via phone or video chat.

DOCTORS NOTE. When you talk to the doctor, tell them about your symptoms and ask for a letter saying you need to stay home and self-isolate due to risk of spreading COVID-19. Follow the app companies instructions for submitting documentation. Reach out to IDG if you need help.

ACTIVATE your Benefits by calling Drivers Benefits at 833-814-8590 from 8am to 8pm, or activate them online here: Drivers Benefits can help you sign up for free or low-cost healthcare as well.

AFTER you have activated your Benefits you can use your MDLIVE Telemedicine benefit to call a doctor right from your phone, 24/7, wherever you are for free. Download the MDLIVE app from  the App Store (iPhone) or Google Play (Android) or go to their website. If you’re a Drivers Benefits member and you haven’t registered at MDLIVE, you’ll need to do so before your first appointment. When you call MDLIVE, ask to make an appointment with a doctor.


You may also call or visit a local doctor or Urgent Care facility to get a doctor’s note. Call 311 to find a doctor in New York City you can see for free.



  1. REQUEST sick pay from Uber here. Uber is saying they will follow up with requests for documents and process payment in 2-5 days. The information below will help you get the documents you need. Please let IDG know you are requesting sick pay by completing form here.


REQUEST sick pay from Lyft by apply for sick pay by contacting Lyft directly through App through “dashboard”. You can copy IDG on the email by sending to as well OR let IDG know you are requesting sick pay by completing this form.

REQUEST sick pay from Via here. Please let IDG know you are requesting sick pay by completing this form.